We are a trusted floor sanding equipment hire and professional floor restoration company with over 20 years of experience. Our focus is on providing high-quality equipment, expert services, and exceptional customer support for both DIY enthusiasts and professional contractors.
FAQ
FAQ
Frequently asked questions
We are based in London, and we proudly serve Greater London and surrounding regions. You are welcome to visit our store for equipment pick-up or consultation.
Yes, a refundable security deposit is required when hiring equipment. The deposit amount depends on both the type of equipment and the length of the hire (number of days). The deposit will be used towards the total cost of the hire, and any remaining balance will be refunded to you at the end of the hire period, provided the equipment is returned in good condition
Yes, for security purposes, we require a valid photo ID (such as a driving license or passport) along with proof of address (e.g., a recent utility bill) when hiring equipment. These documents help us maintain a secure and trustworthy service for all our customers.
Each package includes a fully serviced floor sander (or requested equipment), sanding sheets or belts (standard supply), user instructions, and a dust bag or dust collection system where applicable.
Delivery and collection rates are based on your postcode and distance from our store. Standard local deliveries start from £45.00, with additional charges for extended service areas. You can view the exact rate during the booking process or contact us directly for a personalized quote.
We combine two decades of industry expertise with a commitment to customer satisfaction. We offer top-grade, easy-to-use equipment, expert restoration services, competitive pricing, and flexible hire and delivery options, making the floor sanding process smooth, efficient, and stress-free.
Our standard delivery and collection service operates Monday to Saturday. Deliveries are typically made between 9:00 AM and 12:00 PM, and collections are scheduled between 09:00 PM and 12:00 PM. Specific time windows can be arranged upon request, subject to availability.
Yes, we offer guaranteed next-day delivery for orders placed before 04:00 PM, This service ensures that your order will be delivered to your specified address on the following business day. Please note that next-day delivery is available in select areas and may incur an additional charge depending on your location.
If you need to cancel your order or booking, we require at least 24 hours‘ notice prior to the scheduled delivery or service date. Cancellations made within 24 hours will incur a 5% cancellation fee based on the security deposit. The remaining deposit amount will be refunded to you. Please contact us as soon as possible to process your cancellation.
Rescheduling your order is completely free of charge as long as you provide at least 24 hours’ notice before the scheduled delivery or service date. Simply contact us, and we’ll be happy to arrange a new date for your delivery or service.
Our drivers are able to wait for a maximum of 15 minutes at the scheduled delivery address. If you are not present within this time frame, the driver will proceed with their route, and an additional delivery fee will apply for rescheduling the delivery. To avoid any inconvenience, please ensure that you are available at the scheduled time.
Yes, you can set a different collection address from the delivery address. However, please note that the delivery and collection rates may change based on the distance between the two locations. The final rate will be calculated during the booking process.
It is not necessary for you to be present during the delivery or collection. However, you may designate another individual to receive or return the item on your behalf, provided they present a valid photo ID and sign the required documentation. Please note, all responsibilities associated with the order remain with the person who placed the booking.